Booking & Cancellation Policy
BOOKING POLICY
You will be required to pay a deposit for all bookings to confirm the appointment. Please refer to our cancellation policy below for more information.
When a booking is cancelled or rescheduled with more than 24 hours notice and a deposit has been paid, the deposit is automatically credited to your profile. If you would like your credit converted to a refund this is a manual process that has to be actioned by the House of Blo. team. Please reach out to our salon team directly via phone or email us at hello@houseofblowwaves.com.au if you would like your deposit/credit refunded.
We ask that you please arrive 5 minutes early for your appointment. We are a very busy salon and often work back-to-back appointments. If you are more than 15 minutes late for your booking, we may not have time to complete the service as a whole and as such, it may need to be rescheduled.
CANCELATION POLICY
A minimum notice of 24 hours is required for all cancellations and rescheduled appointments. If you fail to provide 24 hours notice, the entire service will be charged to the card saved on file. If you have already paid a deposit, the remaining scheduled service amount will be charged.
No-shows will be charged 100% of the scheduled service. If a deposit has already been paid, the remaining balance will be charged to the saved card used during the time of booking. In the event where House of Blow Waves does not have the client’s card details, a request of payment link will be sent and all future bookings will be withheld until the outstanding balance is made. This is non-negotiable.
Please note: at House of Blow Waves, we are extremely empathetic to any last minute medical or personal emergencies that impact a client’s appointment and will of course, offer discretion for any sudden cancellations.
PRIVACY POLICY
House of Blow Waves is committed to providing quality services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au